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Please try out your shoes on a carpeted surface before wearing them outside as shoes must be returned/exchanged in their original condition and packaging.
We will accept returns or exchange unworn merchandise within 15 days of delivery date. Returns/exchanges will not be accepted after 15 days.
Only one return/exchange is allowed per order.
Please do not approach the Department stores for any returns / exchanges for Kiki shoes that were purchased online.
The arrangements for approved returns / exchanges are as follows. Do note that all promotional, sales and discounted items are non-refundable.
Once your return is received, inspected and approved by Kiki Customer Service, your refund will be processed and issued through your original method of payment within 7 days. Company reserves the right to deduct postage of $3.00 per pair of shoes for reasons other than defective shoes. Full purchase amount will be refunded for defective shoes only.