FAQs

KIKI is based in Singapore. We conduct all quality control checks locally during processing before shipping out orders.

Yes KIKI ships to any address in the world. Please proceed to checkout to view the updated shipping rates and times.
Don't see your country at checkout? Contact KIKI Support.

Singapore orders
We offer free delivery within Singapore with QExpress, Ninjavan or similar providers.

International orders
The delivery time on average is estimated at 5-14 business days depending on the receiving country. Please proceed to checkout to view the updated shipping information.

Yes, KIKI soles are mainly made from non-slip rubber material.

Singapore orders
You may exchange your shoes at KIKI Service Dept. at Blk 1014 Geylang East Ave 3 #01-210, Singapore 389729.

International orders
Please contact KIKI support, you will be provided with a return address to exchange your order.

*In a case of an error by KIKI. We will always cover the cost of the postage, if any.

We allow refunds and exchanges within 30 days from the date of purchase. Items must be unworn and returned in its original condition and packaging to qualify for a return or exchange. You may return or exchange your item for transactions performed at kiki.com.sg only.